I forgot my password. What should I do?
What is Worry Free Shopping?
What products are eligible for the Ztail Guarantee?
Do I pay for the Ztail Guarantee?
Am I buying from Ztail?
How do I know I can trust Ztail?
How long does my Ztail Guarantee last?
Does Ztail cover me when I want to upgrade?
How do I get paid?
How does Ztail make money?
Where else can I get a Ztail Guarantee?
I’m ready to claim my Ztail Guarantee – how do I start?
Then what happens?
What if my item doesn’t meet the Ztail Guarantee Terms?
What happens if my product gets damaged while I use it?
Can I sell my item on eBay, Craigslist or Amazon?
Do I have to buy again to claim my Ztail guarantee?
I just bought a new iPod somewhere else, can I get a Ztail guarantee on it?
Will Ztail sell my personal information (my name, phone number, email address, etc.?)
Is there a limit on the number of items I can guarantee?
How does Ztail determine what my Guarantee amount is?
But the tiers for your program look the same for many items?
What happens if Ztail adjusts my value ?
How do I keep track of my item once I ship it back?
What do you do with my product once you pay me?
How do I ship my item?
How should I pack my item?
How can I find out more about Ztail Guarantee?

If you have forgotten your password, click on "Forgot your password" link at the sign-in page. Can't find that link, just click here:

Worry free shopping means no more buyer's remorse. It means the end of "gadget envy". We all know that many of the products we buy won't be our last. Cell phones, digital cameras, sporting goods and more; when you make these purchases, you know that someday, you'll want to upgrade, buy another or get a different model. Ztail allows you to shop without worry by guaranteeing a future trade-in value.

One day we hope to provide a Ztail Guarantee for anything under the sun. For now, we're limiting it to select products and categories in Consumer Electronics, Sporting Goods and Baby Gear.

No, the Ztail Guarantee is FREE with all purchases made through Ztail.com and our Authorized Partners.

Technically, no. You are purchasing though our Authorized Partners – stores you already know and trust like J & R Music World. Ztail is where you get your FREE Ztail Guarantee and manage your upgrade process.

Ztail is a registered Better Business Bureau company and your information is kept secure through VeriSign. We've been working hard for years to make the Ztail Guarantee a reality and we won't let you down. We've been written about in places like the New York Times, Family Circle and Woman's Day magazine. You can rest assured that we will make good on our promise to you.

Your guarantee is good for the duration of the Ztail Guarantee Term, which is 18 months from the date of purchase.

Yes. Totally! Ztail is a way to protect your purchases in the event that you want to upgrade, replace or just get rid of them. At any point during the Ztail Guarantee Term you can return to your MyZtail account and claim your Ztail Guarantee.

We pay you through PayPal, check, or in some cases, through retailer dollars. All you do is mail us your item (we send you a pre-paid shipping label when you're ready). Once we receive it, we inspect it to make sure it meets the Ztail Guarantee Terms and then we pay you. It's that easy!

We make money when you purchase products through our partnerships with merchants you know and trust.

Eventually we hope to offer the Ztail Guarantee anywhere you make a purchase. We're working hard to make Ztail available on your favorite merchant and manufacturer sites. For now, Ztail is the only place that offers the Ztail Guarantee. Have a favorite place you'd like to see Ztail? Let them know and tell them to contact us!

Just sign in and go to your MyZtail account. Then click on the "sell with Ztail" button and you're on your way!

Once you're ready to sell, we ask you a few questions about your item's condition, how you want to be paid and where we can ship you a label. We then send you a pre-paid shipping label. Pack your item carefully and send it back to us. We'll inspect it to make sure it meets the Ztail Guarantee Terms and as long as it does, we'll send you your payment.

In this case, we'll contact you and let you know why. We'll offer you two options: 1) you can take a lower payment, or 2) we can send your item back to you.

The Ztail Guarantee Terms require that your item being sold is in "Good" Condition. If your item does not meet these conditions, we'll contact you and let you know why. "Good" Condition as described in our Ztail Guarantee Terms requires that the item adhering to the following criteria:

- Item must be identical in model to item selected in FutureProof process and represented in user's MyZtail account.
- Item must be fully functional.
- Item can have no major cracks, scratches, dents, marks, or other blemishes beyond normal wear and tear.
- Item must contain all or substantially all of the original parts and included accessories, specifically, any original parts required for continual functioning of the product.

Not with your Ztail guarantee. But go ahead and try and let your potential buyers know that you have a Ztail Guarantee for a certain amount. You may get MORE than your guarantee...and if you don't sell your item, you can still send us your item and claim your guarantee amount.

No. Your Ztail guarantee comes free with purchase. As long as you come back within your Ztail Guarantee Term to claim your Ztail guarantee, you're good!

Not yet. We're working on that. For now, we are only offering the Ztail guarantee on items you purchase through our Authorized Partners.

No way. Ztail will not sell or share your personal information with anyone. In some cases, a purchase you have made may allow us to share your info with one of our trusted partners. In this case it will be clear to you that your information is being shared and you will have the option to opt-out of the transaction. Please, see our privacy policy for more details.

Each user is limited to a total of USD $2,000.00 worth of Ztail Guarantees in a single 12 month period.

We have spent a lot of time analyzing products and their values. We know what stuff is worth. Our patent-pending technology analyzes historical data from various sources. We look at other items that have sold; new items, used items, identical items and similar items (comparables). We then take all of that information, combine it with some computers and some of our really smart analysts, and calculate a value based on the estimated depreciation of your item over time.

Good point. In an ideal world we would calculate a Guarantee amount for each individual's item. A camera that you own for 9 months may not be in the same condition as a camera that your neighbor owns for the same time. In order to keep things simple for you, our customer, we aggregate all of our data to keep the values consistent and easy for you to follow.

We will email you 3 times to let you know about any adjusted offer. If we do not hear back from you in 2 weeks, we will pay you the adjusted amount.

Simply sign in to your MyZtail account. You will see the status of your item as it moves through our system.

In general, we re-sell your item. Depending on your item and its condition, it can be sold to a number of partners we have. Many of them will list it on marketplaces like eBay, Amazon or Craigslist. We make sure that your item has a safe home. In most cases, you'll make someone happy as they become the new owner of your old item. Remember your first car? It was probably used but it felt "new" to you! That's the feeling you're giving someone else!

We'll send you a pre-paid label. Simply print it out, follow the instructions, carefully package your item and slap the label on it. You're good to go.

Carefully. Seriously, your guarantee is based on your item being returned to us in "Good Condition". So please take care as you pack your item. You are responsible if your item is damaged in the shipping process and it could result in an adjusted guarantee. No need to stress, some old newspaper and tape are all you need to carefully wrap and protect your item.

You can send us an email at:info@ztail.com